SHIPPING POLICIES
Due to the perishable nature of our products we have split our shipping
policies into two distinct seasons,
- the Summer shipping season (May 16 thru October 14) and
- the Fall/ Winter season (October 15 thru May 15).
We cannot ship to post office (P.O.) boxes.
It is always preferable to ship to business addresses where someone is
there during normal courier service hours to receive the package.
For major holidays or events, please allow at least one week for transit
time. Shipping for major seasons is often cut off approximately seven
business days BEFORE the actual holiday.
We do not ship from December 20th thru January 5th every year. In
addition we do not ship on weekends or statutory holidays. Our factory
is closed (meaning no shipping) for the last two weeks of July and the
first week of August for annual vacation.
SUMMER SHIPPING
(May 16 thru October 14) - Melting chocolates are our major concern
during this season. During this period we only ship on Mondays, Tuesdays
& Wednesdays with the intention of not allowing the chocolates to spend
the weekend in a courier’s truck or warehouse.
During this period we do not provide on-line shipping rates as they may
vary depending on the additional shipping components required (such as
ice gel packs, styrofoam containers etc.). We also use early morning
delivery services (where available) which carry additional charges.
To place an order simply complete the checkout area. Your order will be
forwarded to our customer service staff for review. We will then
calculate the shipping cost and e-mail the amount to you for your final
authorization for us to ship the order. Only after we receive your
authorization will we ship the order. We will also provide you with the
name of the carrier, a waybill number and an estimated time of arrival.
FALL/WINTER SHIPPING
(October 15 thru May 15) - During this period your shipping charges will
be calculated automatically, based on the volume ordered and the size of
the boxes required to ship your order. This will be done automatically
and once again, you will know the shipping charges and may, at this
point, authorize us to ship or decide not to proceed with the order.
RETURNS
We guarantee our products. If you are not happy for any reason, just
e-mail us your request using your order number as a reference. We will
then contact you to see if you want your money refunded or a replacement
shipment. We may ask you to return the product for quality control
purposes.
SHIPPING TO CANADA ONLY |
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